Are you using a PC or a Mac?

Currently the system runs on Windows computers and is not compatible with Macs.

What operating system are you using?

MS Windows 98 (98SE recommended) or higher for using the Xtention LMS.

What browser are you using?

The Xtention LMS does not work with Netscape and other browsers. It should be used with Internet Explorer.

If browser is Internet Explorer, what version are you using?

MS Internet Explorer 5.5 or higher is recommended to be used with the Xtention LMS.

What is your connection speed?

Your connection speed should not be a problem unless you are trying to run content with a lot of Flash or large graphic files. This might cause your system to run slowly.

Are you using a home network? If so, does your router have a firewall?

You may need to open up ports. This is done through your firewall software. Please consult your firewall documentation for information on how to do this.

Are you using customized security settings? If so, are you taking courses with rich content, such as Flash?

Enable “Run Active-x controls and plug-ins”. To do this in Internet Explorer, go to Tools – Internet Options. Click on the Security tab and then click Custom Level… Under ActiveX controls and plug-ins verify that Run ActiveX controls and plugins is set to Enable.

What are your privacy settings? Do you allow cookies to be set?

You may need to enable cookies. To do this in Internet Explorer, go to Tools – Internet Options. Click on the Privacy tab and change the settings for cookies.

If used from a company, are you using a proxy server?

Your company’s proxy server may prevent some activity.

Has it been 60 days or more since you launched the course?

Your password will expire after 60 days.